hallo petra,
gute idee :-)
hier kommt der troubleshooting-text von adobe:
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What's Covered
Beginning and Intermediate Troubleshooting
Advanced Troubleshooting
This document can help you resolve system errors that occur while using Adobe GoLive 6.0 for Mac OS X version 10.1 or later. System errors can manifest themselves in many different ways, including (but not limited to) the following:
-- A blank or flickering dialog box
-- A frozen cursor or screen
-- An error such as "The application 'GoLive' has unexpectedly quit. The system and other applications have not been affected."
Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although a system error may occur only when you work with GoLive, GoLive may not necessarily be the cause--it may be the only application that is memory- or processor-intensive enough to expose the problem.
To get the most from this document, perform the tasks in order. Keep track of the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, should you need to call.
Beginning andIntermediateTroubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, GoLive files you created). Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer may compound the problem.
1. Check system requirements.
GoLive may not run correctly if the system doesn't meet the following requirements:
-- PowerPC processor G3 or G4
-- Mac OS 9.1, 9.2, Mac OS X Classic, or Mac OS X version 10.1
-- 96 MB of available RAM
-- 90 MB of available hard-disk space
Note:To check how much RAM is installed on the computer, at the Finder, choose About This Mac from the Apple menu. The Built-in Memory value indicates the amount of installed RAM.
2. Use the Console utility to identify software conflicts.
If the problem causes GoLive to freeze, the Console utility can identify software that causes the conflict.
To use the Console utility to identify software conflicts:
1. Choose Go > Applications, open the Utilities folder, and then double-click Console.
2. Choose Console > Preferences, and then click the Crashes tab.
3. Select Log Crash Information in ~/Library/Logs/, and then select Automatically Display Crash Logs.
4. Restart GoLive, and try to re-create the problem. If the problem recurs, reinstall or update the software identified in the crash log.
3. Re-create the GoLive preferences file.
You can re-create the GoLive preferences file to eliminate problems caused by a damaged preferences file.
Note:Re-creating the GoLive preferences file restores settings to their defaults.
To re-create the GoLive preferences file:
1. Quit GoLive.
2. Drag the Adobe GoLive 6.0 Prefs from the Users: [user name]: Library: Preferences folder to the Trash.
3. Restart GoLive.
If the problem recurs after you re-create the GoLive preferences file, the problem isn't related to preference files. To restore custom settings, drag the item you moved in step 2 back to its original location, and then click OK to the alert "An item named '[filename]' already exists in this location. Do you want to replace it with the one you're moving?"
4. Re-create the site by importing the root folder.
If you encounter errors or freezes while opening or working in a particular document in GoLive, re-create the site by importing the root folder from the original site.
Note:When you create a new site by importing a folder, GoLive transfer settings for FTP synchronization stamps for incremental uploading. (When you next use incremental uploading, GoLive uploads the entire site).
To re-create a site by importing the root folder:
1. In GoLive, choose File > New Site.
2. Follow the online instructions in the GoLive site wizard, and choose "Import from Folder" from the Options for Local Sites.
3. Click Browse in the "Click Browse to Select the Folder of Existing Files" section, select the root folder, and then click Choose. GoLive displays the path to the home page in the Please Select an Existing Site Folder to Create a New Site field.
4. Name the new site, and then click Save. (Make sure to use a name that is different from the original site.)
5. In the site window of the new site, view the External tab to verify that all the site information was copied. If it was not copied, add remaining items to the tab by choosing Site > Get References Used.
6. Repeat step 5 for the Colors and Fonts tabs. (Add items by choosing Site > Get Colors Used or Site > Get Font Sets Used.)
7. Display the right pane of the site window: Click the double arrow in the site window's lower right corner.
8. Click the Errors tab, and address any missing or orphan files. For instructions, see pp. 252-254 of the Adobe GoLive 6.0 User Guide.
9. Click the Extras tab, and make sure that all components and stationery documents have been copied. If they are missing, try refreshing the site by choosing Site > Refresh View. If they are still missing, try opening them in GoLive, and then save them to the appropriate Extras folder.
5. Run GoLive while no other applications are running.
To maximize available RAM and reduce the chance that another application may conflict with GoLive, force quit open applications, and then restart GoLive.
To force quit open applications:
1. Choose Force Quit from the Apple menu.
2. In the Force Quit Applications dialog box, select an application, and then click Force Quit.
Note:Don't select the Finder, which is the core Mac OS component.
3. Click Force Quit again when Mac OS returns the alert "Do you want to force [application] to quit?"
4. Restart GoLive, try to re-create the error, and then do one of the following:
-- If the error doesn't occur, the application you selected in step 2 conflicts with GoLive.
-- If the error occurs, repeat steps 3-4; or, if you've quit all open applications, proceed to the next task.
6. Reinstall GoLive.
An incorrect installation can cause errors when you work in GoLive. Reinstalling GoLive can eliminate these errors.
To reinstall GoLive:
1. Move any personal files from the GoLive folder on the hard disk to another location.
2. Delete the GoLive folder on the hard disk.
3. Complete task 5 above to force quit open applications.
4. Double-click the installer file in the GoLive folder on the application CD.
5. Follow the on-screen instructions to complete the installation.
7. Remove third-party plug-ins from the GoLive Plug-ins folder.
Remove third-party plug-ins from the GoLive Plug-ins folder, and then restart GoLive. If the problem doesn't occur after removing third-party plug-ins, one or more of them conflicts with GoLive. Contact the manufacturer of the plug-ins for information about updates.
8. Verify that you are using the correct PPD file for the printer.
If the problem occurs when printing, verify that you are using the latest driver and PPD file for the printer: Download and install the latest driver and PPD file from the printer manufacturer's Web site.
9. Log in as a user with access privileges.
If you lack access privileges, GoLive may be unable to access necessary files. To determine if limited access privileges cause the problem, log in as a user with access privileges, and try to re-create the problem. If the problem doesn't recur, the account you were previously using lacks access privileges. Contact your system administrator to grant you access privileges.
To log in as a user with access privileges:
1. From the Apple menu, choose Log Out.
2. Click Log Out when the system returns the message "Are you sure you want to quit all applications and log out now?"
3. When the log in screen appears, select a user with access privileges, type the appropriate password, and then press Return.
10. Troubleshoot fonts.
A system error can occur if GoLive accesses a damaged font. You can troubleshoot fonts to determine if they cause the problem:
1. Drag the contents of the Library: Fonts folder to a new folder on the desktop. (If you manually added fonts to the Library: Application Support: Adobe: Fonts folder, also drag those fonts to the new folder.)
2. At the Finder, choose File > Find.
3. Type AdobeFnt.lst, select the system drive, and then press Return.
4. Delete all AdobeFnt.lst files found.
5. Restart the computer.
6. Restart GoLive. GoLive creates new AdobeFnt.lst files.
7. Try to re-create the problem, and continue as follows:
-- If the problem doesn't recur, move one font back to the Library: Fonts folder, and then repeat steps 5-7 until you identify the problematic font.
-- If the problem recurs, move the contents of the new folder on the desktop back to the Library: Fonts folder.
11. Check hard disks.
A defragmented or damaged hard disk can cause GoLive and other applications to freeze or return an error. Defragment and check hard disks by using a disk utility, such as Apple Disk Utility, Symantecs' Norton Utilities, or Micromat Drive 10.
Disclaimer:Adobe doesn't support third-party disk utilities but provides the following instructions as a courtesy. For support, contact the developer of the disk utility.
To check for damage by using Apple Disk Utility (included on the system CD):
1. Start the computer from the system CD.
2. Choose Installer > Open Disk Utility.
3. Select the disks to be checked, and then click the First Aid tab.
4. Click Repair to check and, if necessary, repair selected disks.
12. Reformat the hard disk using HFS+ formatting, and install only Mac OS and GoLive.
Reformat the hard disk using HFS+ formatting, and then install only Mac OS and GoLive from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.
Note:Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Mac OS and GoLive instead of reinstalling them; if the problem is caused by an application or Mac OS, and either one is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and install only Mac OS and GoLive, try to re-create the problem:
-- If the problem no longer occurs, install other applications one at a time, and try to re-create the problem after each installation. If the problem occurs after an installation, the recently installed application may be the cause. Contact the developer of the application for information about an update.
-- If the problem recurs, the cause is hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance. Before contacting the manufacturer or reseller, however, you may want to try one or more tasks in the following section.
Advanced Troubleshooting
If the tasks in the previous section don't resolve the problem, hardware may be conflicting with GoLive.
Disclaimer:Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the computer's warranty.
Note:Before you remove or rearrange hardware, turn off the power to the computer and any peripherals.
1. Check for SCSI problems.
If you have a SCSI card for internal or external SCSI devices, verify that the settings for the card are correct, ensure that the SCSI chain is properly connected and terminated, update SCSI drivers, and check for hardware or cable damage. For instructions, contact the SCSI card manufacturer.
2. Check for damaged expansion cards.
Damaged or incompatible expansion cards can cause system errors. To check expansion cards, turn off the computer, remove any processor accelerator, cache, or other expansion cards installed in the computer, and then restart the computer.
3. Check for problems with RAM SIMMs or DIMMs.
Ensure that the RAM SIMMs or DIMMs are installed properly and aren't the cause by doing one or more of the following:
-- Change the order of the installed SIMMs or DIMMs.
-- Remove all but the minimum number of SIMMs or DIMMs needed to run Mac OS and GoLive, and test to see if the problem persists. If it does, replace the SIMMs or DIMMs you removed and remove the others, testing again to see if the problem persists. If the problem doesn't recur, one or more of the removed SIMMs or DIMMs are the cause. For assistance, contact the RAM SIMM or DIMM manufacturer.
4. Use a different hard drive or computer.
Run GoLive from a different hard drive installed in the same computer or the same hard drive installed in a different computer. If the problem doesn't recur, the hard drive or the motherboard you were using previously may be the cause. For assistance, contact the manufacturer.
als Antwort auf: [#26637]
